Decatur, IL
Call Us Today: 217-428-6644

Customer Service

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At Bold Machine we take pride in offering the best customer service in the industry. You will never get a job that was rushed or that fails to meet your expectation. Our master machinists have years of experience and skill that they bring to all their work so that every project meets with your satisfaction. We check every job for accuracy and quality before they’re completed. Pickup and delivery is available at no charge, and our master machinists will even come to you if you need them to inspect your jobsite or examine the finished project.

In addition to free pickup and delivery, we offer our customers extended hours so that you can contact us whenever you need to with your questions and requests. Our office staff is always willing to field calls, and our machinists are always working to see to it that your project gets done on time. All the projects we handle are on AutoCAD so that they can be referenced easily and quickly.

We also offer 24 hour emergency service to our customers, with a turnaround time that will leave you amazed – we can usually return your calls in 30 minutes or less. Just another way that Bold Machine is eager to be here for you.